Get Latest Jul-2022 Conduct effective penetration tests using BraindumpStudy 6211 [Q43-Q59]

QUESTION 43
During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?

QUESTION 44
Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?

QUESTION 45
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?

QUESTION 46
Which service contains the InboundMessage Handler (IMH) component?

QUESTION 47
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database.
Which component, Installed on Contact Center Multimedia (CCMM), connects to the Email server at regular Intervals to access configured mailboxes?

QUESTION 48
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

QUESTION 49
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

QUESTION 50
You need to install Avaya Agent Desktop (AAD) on an Agent’s desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

QUESTION 51
You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?

QUESTION 52
Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

QUESTION 53
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

QUESTION 54
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)

QUESTION 55
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?

QUESTION 56
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

QUESTION 57
A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)

QUESTION 58
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

QUESTION 59
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?