GCX-GCD PDF Dumps Jan 12, 2026 Recently Updated Questions [Q36-Q58]

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GCX-GCD PDF Dumps | Jan 12, 2026 Recently Updated Questions

GCX-GCD Exam Questions – Valid GCX-GCD Dumps Pdf

Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 2	Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 3	Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 4	Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

NO.36 Genesys Cloud CX provides various SDKs for developers in multiple programming languages.
Which of the following languages are NOT available? (Choose three.)

Javascript

Snake

Java

Diamond

iOS

NO.37 Which of the following endpoints are in the list of conversation endpoints? (Choose four.)

GET /api/v2/conversations/callbacks

GET /api/v2/conversations/calls

GET /api/v2/conversations/participants

GET /api/v2/conversations/chats

GET /api/v2/conversations/messages

GET /api/V2/conversations/attributes

NO.38 How do you represent your organization when you contact the Genesys Cloud CX support team?

Agent Name

Company Name

Organization ID

NO.39 Which Genesys Cloud CX feature helps reduce wait time for each call?

Automatic Call Distribution

Workforce Management

Skill-based Routing

llVR

NO.40 Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?
1. Placing your edges into the Genesys Cloud CX hybrid media edge group.
2. Pairing your new BYOC premises edges to Genesys Cloud CX.
3. Configuring edge interfaces to use site interconnects.
4. Enabling and configuring site links
5. Making your organization hybrid media capable

5,2,1,3,4

2,1,3,4,5

1,3,2,5,4

4,1,2,5,3

NO.41 For web chat, widget permissions must be assigned to the user.

True

False

NO.42 Which of the following statements defines a fatal question in an Evaluation Form?

Fatal questions are weighted higher than non-fatal questions.

Fatal questions are critical questions If scored “No”, the evaluation score will be zero.

Fatal questions are critical questions If scored No the agent will be removed from the queue.

Fatal questions are the same as critical questions.

NO.43 If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

True

False

NO.44 Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

The DID number and extension are not listed in the DED or extension pools.

The DID number and extension are considered the same numbers and entered into the same phone.

The user does not have the proper license type, roles, and permissions.

The DID number and the extension do not have the same last 4 digits.

NO.45 Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?

Account Codes

Wrap-up Codes

Resolution Codes

Status

NO.46 By default, Line Recording is disabled.

True

False

NO.47 AudioHook requires specialized libraries and services for orchestration, load balancing, serialization and session management.

True

False

NO.48 What level of permissions does a user require to view the organization settings?

Admin

Agent

Supervisor

All of the above

NO.49 A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.

True

False

NO.50 Which of the following statements are true? (Choose two.)

A “query’ endpoint is intended for users who need the most up-to-date data, and they need a response right now.

A “query endpoint is best suited for bulk export of data.

A “jobs’ endpoint is intended for users who need the most up-to-date data, and they need a response right now.
D A jobs’ endpoint is best suited for bulk export of data

NO.51 The _______________ perspective is a ledger-type event stream over some time interval with time stamps for every event that occurred during the period.

Detail Records

Aggregate Metrics

Instantaneous Observation

Aggregate Records

NO.52 Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

Availability

SIP Access Control

Outbound

Calling

NO.53 Which of the following statements are true? (Choose two.)

Genesys Cloud CX allows recording downloads using Platform Recording APIs.

Genesys Cloud CX maintains the recordings and the metadata indefinitely.

Genesys Cloud CX allows cloud storage using integration.

Genesys Cloud CX does not allow integrations for cloud storage.

NO.54 The typing notifications can be sent to the chat window using a POST with the _______________.

Member ID

Conversation ID + Session ID

Conversation ID + Member ID

Conversation ID + Member ID +Session ID

NO.55 Error 400 by Notification service means the channel has been idle for 24 hours.

True

False

NO.56 Which dialing mode dials multiple contacts once an agent becomes available?

Power

Predictive

Progressive

Agentless

NO.57 To assign a Prompt resource using the API, you must have the _______________ permission assigned.

Architect > UserPrompt > Add

Architect > UserPrompt > Edit

Architect > UI > View

Architect > UserPrompt > View

Architect > DatahaseTable > Add

NO.58 Which ACD routing method routes an interaction to the next available agent?

BullseyeACD

Standard ACD

Preferred Agent

Disregard Skills. Next Agent

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GCX-GCD PDF Dumps Jan 12, 2026 Recently Updated Questions [Q36-Q58]

Genesys GCX-GCD Exam Syllabus Topics:

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