1z0-1038-22 Actual Questions Answers Pass With Real 1z0-1038-22 Exam Dumps [Q10-Q31]

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1z0-1038-22 Actual Questions Answers Pass With Real 1z0-1038-22 Exam Dumps

1z0-1038-22 Dumps Prepare Your Exam With 97 Questions

Q10. Which three features can be configured in advanced routing?

Skill relaxation

Skill time

Queue overflow

Queue prioritization

Queue segregation

Queue limit

Q11. A customer wants to change the following text on the receipt and ask submit page:
“Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it.” Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

Submit an incident to customer care.

Look for the message in the receipt email body.

Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

Run a message base report and search for the text string you want to change.

Q12. Which four types are used by incidents queues?

FIFO

Round Robin (Logged In)

LIFO

Quick

Round Robin (All)

Standard

Advanced Routing

Q13. Which six actions initiate the business rules engine to run their configured logic?

An agent edits contacts, incidents, organizations, or tasks.

A customer creates an incident in the end user portal.

A customer updates contact details via the end-user pages.

The rules engine is updated.

A customer adds more information to their incident via the end-user pages.

An agent creates or edits an answer.

An administrator compiles the rules engine.

An agent views the rule log.

An agent edits an opportunity.

An agent runs an incident report.

Q14. Which two statements are true about generic objects?

They belong to a stand-alone class that is not derived from an RN object.

They are used when working with custom objects only.

They can be used with standard objects.

They automatically consider a package to consist of custom objects.

They require the type of data to be set dynamically.

Q15. Your customer wants to display customized branding information in the login window. Which two options can be used?

Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Q16. Which Oracle Service Cloud capability can assign chats based on language and product skills?

Advanced routing

Business rules

Syndicated chat

Engagement engine

Q17. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered to all recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

Create a schedule record for the report.

Create and add the distribution list to the schedule.

Set up staff accounts for the executive team.

Send a notification to the executive team that the report is available.

Create a dashboard for the report.

Upgrade the permissions for the report to include the executive team.

Q18. How can you set a preference that is local to your machine?

By selecting File > Settings

By selecting File > Options

By selecting Navigation pane > Configuration > Staff Management > Profiles

By selecting File > Configuration

Q19. Which three functions are not part of the math group of functions?

lower

to_number

rand

round

power

floor

length

bitand

ceiling

truncate

Q20. Which two are non-CRUD operations?

CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);

ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

ReturnRawResult, bool DisableMTOM, out byte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

Q21. Which two events can trigger Custom Process Models?

Update

OnSaveComplete

Create

Load

Refresh

Q22. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

Agents can use the Fill Inbox functionality to select any of the three queues.

Agents will get incidents only from the ql queue.

Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Q23. Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

There are no script beginning and ending buttons enabled for the script pages.

The agents cannot get to the pages where they can end the script.

There are no return events listed in the incident workflow for the script use.

There are no exit or finished events being triggered on the script pages.

Q24. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

You need to use the export and import option.

The change is reflected across all interfaces by default.

You need to copy and paste the source code across the multiple interfaces.

You need to re-create the message template across the multiple interfaces.

Q25. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

Content Pane

Workspace

Report Command

Workspace Ribbon

Global Ribbon

Q26. Which two statements are true about safe mode in relation to add-ins?

It is a setting that must be enabled at the interface level.

It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

It allows an agent desktop to log in to the application with local add-in files.

It allows an agent desktop to log in to the application without any add-ins.

It is a profile setting that must be enabled for a profile.

Q27. You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest £o streamline this contact center training program?

Business rules

Guided assistance

Intent guide

Custom process model

Agent scripts

Q28. An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

Configuration settings

Workspace rules

SLAs

Profile functional permissions

Profile navigation assignment

Profile workspace assignment

Q29. What are three required sections for Custom Process Models?

Test script

Footer

Header

Code containing custom business logic

Test harness

Code containing integration with external systems

Q30. What are the three different types of pull policy for queues?

Round Robin

First Due

Manual

Strict Priority

Standard

Advanced

Q31. Which is a sample object query?

SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%’;

SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

SELECT ID FROM Contact WHERE Contact-Name.First like ‘Chris’ AND Contact.Address.City=’Bozeman’;

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The Oracle 1z0-1038-22 exam is ideal for professionals who work in IT and have experience with Oracle Service Center. This certification can help professionals demonstrate their expertise and gain the recognition they deserve. The certification is also a valuable asset for professionals who want to advance their careers in IT and increase their earning potential. With the Oracle 1z0-1038-22 certification, professionals can demonstrate their commitment to their craft and their willingness to learn and grow in the field of IT.

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