[Nov 30, 2022] Free Salesforce OmniStudio-Consultant Exam Questions & Answer [Q20-Q41]

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[Nov 30, 2022] Free Salesforce OmniStudio-Consultant Exam Questions and Answer

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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Collect and group the customer 360 Information required to show to an end user Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools
Topic 2	Design Integration Procedures and related DataRaptors Explain the capabilities, use cases and purpose of using FlexCards
Topic 3	Describe the benefits of using Calculation Matrices and Calculation Procedures and provide real examples Identify business process step requirements and map them to OmniScript Components
Topic 4	Create fit gap analyses between requirements and OmniStudio capabilities FlexCards to ensure they meet customer requirements needs

NEW QUESTION 20
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul…. After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers

DataRaptor Extract Action

Email Action

DataRaptor Post Action

Messaging Element

Calculation Action

NEW QUESTION 21
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

Pass the process type as an input parameter.

Add more conditional views to branch the OmniScript into logical sections.

Add more Step elements to create shorter pages.

Create a specific OmniScript for each business process.

NEW QUESTION 22
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?

Allows aggregate functions

Allows text concatenation using algebraic operators

Allows multiple versions that will execute based on when the request is made

Allows AI integration to calculate next best offer using policy attributes

NEW QUESTION 23
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* “At a glance” dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

Guide users through complex processes

Display different actions based on context

Allow customers to enter bill payment information

Display a 360° view of the customer

NEW QUESTION 24
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

Prefill data for users when possible

Replicate existing processes as-is

Provide keystroke commands for data entry

Divide complex processes into sections

Provide user help text

NEW QUESTION 25
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?

DataRaptor Turbo

OmniStudio Action

Calculation Matrices

DataRaptor Transform

NEW QUESTION 26
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers

To achieve elastic scaling

To retrieve multiple data sources in a single response

To minimize the number of elements to be configured

To separate the user interface from changes in the data sources

NEW QUESTION 27
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website’s style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers

OmniScript

Custom Styles

OmnlOut

Newport Design System

FlexCards

NEW QUESTION 28
What is the purpose of a DataRaptor Load?

Load data to an Interface object

Post data to Salesforce APIs

Write data to Salesforce objects

Send data to a PDF template

NEW QUESTION 29
Which OmniScript element can be used to retrieve data from more than one source?

Calculation Action

Integration Procedure Action

DataRaptor Extract Action

Matrix Action

NEW QUESTION 30
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements’

Radio Group, Remote Action, and Messaging Action

Multi-Select, Remote Action, and Email Action

Radio Group, DataRaptor Post Action, and Email Action

Edit Block, DataRaptor Post Action, and Messaging Action

NEW QUESTION 31
What is the purpose of the Messaging element in OmniScript?

Display a custom styled message

Send email/text to users based on logical conditions

Trigger an event to external data sources based on logical conditions

Display a warning to users based on logical conditions

NEW QUESTION 32
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?

flyout with child FlexCards with conditions to filter by case status

States with conditions to filter by case status

A Datatable element with the Group By property

Child FlexCards in a parent FlexCard with the Group By property

NEW QUESTION 33
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer’s email address.
What should the consultant recommend to meet this requirement?

Add a Set Errors element

Add a DataRaptor to retrieve the email address

Add a Validation Rule to the Contact object

Add a Conditional View to the last step

NEW QUESTION 34
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

Create an Integration Procedure to update contact data with “Chain On Step” enabled and invoke it from all OmniScripts.

Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.

Create an OmniScript to update contact data and invoke it when other OmniScripts complete.

Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

NEW QUESTION 35
In which two scenarios should a DataRaptor be used?
Choose 2 answers

To retrieve an account and Its related contacts

To retrieve today’s financial news

To send an SMS alert to the user when a process completes

To merge the city and state fields into a single field

NEW QUESTION 36
A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact’s email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?

HTTP Action

Integration Procedure Action

DataRaptor Post Action

DataRaptor Extract Action

NEW QUESTION 37
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?

It aggregates data elements that have been calculated separately.

It verifies data types in the algebraic calculations of the calculation procedure.

It generates sample input and output JSON that can be easily used to build DataRaptors.

It allows developers to create what-if calculations.

NEW QUESTION 38
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

Redirect

Event

Navigate

URL

NEW QUESTION 39
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team’ Choose 2 answers

Replace existing APEX using DataRaptors and HTTP Actions

Create new LWC templates for branding and styling

Implement FlexCards and OmniScripts for the front-end

Use existing APEX classes as data sources

NEW QUESTION 40
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?

User Roles

Conditional Views

Script Configuration

Script Profiles

NEW QUESTION 41
How many levels deep can reusable OmniScripts be nested?

Unlimited