100% Free Field Service Lightning program Field-Service-Consultant Dumps PDF Demo Cert Guide Cover [Q49-Q63]

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100% Free Field Service Lightning program Field-Service-Consultant Dumps PDF Demo Cert Guide Cover

PDF Exam Material 2023 Realistic Field-Service-Consultant Dumps Questions

Salesforce Field-Service-Consultant Certification Exam covers various topics related to the Salesforce Field Service Lightning solution, including Service cloud, Salesforce mobile app, Field Service Lightning, and the Lightning platform. Field-Service-Consultant exam is made up of 60 multiple-choice questions, and candidates have 105 minutes to complete the exam. The passing score for the exam is 63%, and the exam fee is $200 USD. Field-Service-Consultant exam is available in English and Japanese languages.

Q49. Northern Trail Outfitters is expanding globally Into 16 new countries and wants to start localizing their email content to speak to subscribers in their own language. They want to do this as efficiently as possible and are anticipating growth into other locales In the near future.
Which two options could be recommended?
Choose 2 answers

Leverage enhanced dynamic content blocks within Content Builder to create language-specific emails.

Leverage Content Builder to create email templates for each individual language and populate the templates via the UI.

Leverage personalization strings within the email template to pull in language-specific content.

Leverage AMPscript within an email template to lookup subscriber language and personalize the email based on the value.

Q50. Northern Trail Outfitters received a complaint today from a customer who received an email after unsubscribing last week. Today’s email was sent using Marketing Cloud Connect (MCC), though last week was sent when an external system dropped a file on the Marketing Cloud SFTP and triggered a User-Initiated Send through an automation.
What could be the reason the customer received the email through MCC?

The previous send used Email Address as a Subscriber Key.

The previous send’s user needed to have edit permissions in Salesforce.

Email Opt Out is only updated if the send originates in Salesforce.

The Email Opt Out field needs to be added to the Contact Page Layout.

Q51. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.
Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?
Choose 2 answers

Work Order

Product Transfer

Return Order

Product Receipt

Q52. Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

Implement a Macro to generate Service Appointments on the existing Work Order.

Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

Implement a Quick Action to create a new Service Appointment on the existing Work Order.

Implement a Custom Button to Create a Service Appointment on the existing Work Order.

Q53. One of Universal Containers’ customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

Assign the Technician to a new Service Territory.

Remove the Technician as a Preferred Resource.

Create an Excluded Resource for the Account.

Create a new Work Order Validation Rule.

Q54. Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

Parent/Child Work Orders

Cases Only

Cases and Work Orders

Work Orders only

Q55. universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A work order related list on asset

A custom installation date field on products consumed

Field history tracking on asset

The standard installation date field on asset

Explanation
Products consumed are records that track the products used during a service appointment[32]. A custom installation date field on products consumed would allow reporting on the volume of products installed within a specific timeframe by filtering on the installation date field values[33]. A work order related list on asset would show the work orders associated with an asset, but not the products installed. Field history tracking on asset would track field changes on an asset, but not the products installed. The standard installation date field on asset would show when an asset was installed, but not the products installed. References:
https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_filter_date_fields.htm&type=5

Q56. Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

Required Resource

Preferred Resource

Service Crew

Technicians with Required Skills

Q57. Northern Trail Outfitters wants to connect relational data Into their Journey without overloading the entry data.
How should they connect the data?

Entry Source Data Extension

Contact Configuration

Data Designer

Data Relationships

Q58. Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

Create custom fields to capture that the Wrap UP Activities have been completed.

Create a Workflow to close the Milestone when the Wrap Up is complete.

Create a Process Builder to close the Milestone when the Wrap Up is complete.

Q59. When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

Make sure the case entitlement record is being shared with the service resource.

Add work order milestones after the case milestones to the entitlement process.

Ensure the work order entitlement is related to the same process as the case entitlement.

Create a separate entitlement process associated to the work order object.

Q60. What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Service Objectives and Work Types

Service Objectives and Work Rules

Service Levels and Work Rules

Service Contracts and Service Levels.

Q61. which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers

Assigned resource

Homebase travel

Resource skill level

Break duration

Q62. Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer’s install base.
What should a Consultant utilize to track the lifecycle?

A Work Order related list on Assets

Custom fields for change tracking on Assets

Field History Tracking on Assets

A Product related list on Assets

Q63. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation’

The Preferred Resource service objective is ignored for active Crew Members.

Capacity-based scheduling is supported for Service Crews.

A service resource can only be a member of a single Crew.

Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

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Salesforce Field-Service-Consultant Certification Exam is an excellent opportunity for professionals to expand their skills and knowledge in the field service industry. Salesforce Certified Field Service Consultant certification validates the candidate’s ability to design, configure, and manage field service solutions using Salesforce technologies, and opens up new career opportunities in the field service industry. Candidates can prepare for the exam by gaining experience in implementing and managing field service solutions and by taking advantage of the training resources available on the Salesforce Trailhead platform.

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