[Feb-2026] 100% Guarantee Download ITIL-4-BRM Exam Dumps PDF Q&A [Q13-Q29]

NO.13 What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?

NO.14 Which is an example of an approach to managing a business relationship in a clear domain?

NO.15 Which is NOT an input to the ‘Managing business relationship journeys’ process?

NO.16 Which is an example of the ‘Prepare the team’ step of Gemba walks?

NO.17 Which is an example of ‘Reviewing the VoC program’?

NO.18 Which of the following describes a value stream?

NO.19 Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

NO.20 Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization’s users
2. BRM ensures that, where appropriate, suppliers follow a service provider’s BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience

NO.21 As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?

NO.22 Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?

NO.23 Part of an organization’s strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?

NO.24 What key question should be asked when verifying and adjusting a business relationship model?

NO.25 An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?

NO.26 Which activity is the responsibility of the ‘sponsor’ role?

NO.27 Which describes the skill of self-awareness?

NO.28 In the context of a cooperative relationship, which would NOT be a role of business relationship management?

NO.29 Which business relationship activity is MOST LIKELY to need leadership competency?