Passing Salesforce User-Experience-Designer Exam Using 2023 Practice Tests [Q30-Q47]

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Passing Salesforce User-Experience-Designer Exam Using 2023 Practice Tests

User-Experience-Designer Study Guide Brilliant User-Experience-Designer Exam Dumps PDF

Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Determine which global Salesforce configuration to use for optimized user flow Determine options for users to access onboarding, support, and learning
Topic 2	Given a scenario, describe declarative features that improve user efficiency over a series of steps Describe key Salesforce UX personas and which processes they normally do
Topic 3	Determine how to incorporate human-centered design into a customer solution Describe testing techniques needed for optimal user experiences
Topic 4	Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences Describe how core Salesforce objects function
Topic 5	Given a scenario, utilize SLDS to create new and customized component functionality Given a scenario, identify which UX method should be used to define a user experience
Topic 6	Describe key design principles and tools that define an accessible and engaging experience Given a scenario, describe how Salesforce can add value to user experiences

Q30. A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

Usability Testing

Survery

Focus Groups

Qualitative

Q31. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
In which two ways could confirmation bias be avoided?
Choose 2 answers

Interview users about the intended use of the product to support the questionnaire creation.

Obtain user feedback to reinforce known assumptions and support design decisions.

Diversity feedback by ensuring it features as many unique perspective as possible.

Review questions to remove assumptions about issues or problem not supported by quantitative data.

Q32. Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?

A/B Testing

Full Recorded Interviews

Empathy Map

Heuristic Review

Q33. Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

Provide the user with a site map of all the content.

Add links to printable tipsheets or training videos.

Create a just-in-time pop-up content based on new feature rollouts.

Provide access to specific Trailhead or MyTrailhead content.

Add links to a company dictionary or glossary of key terms.

Q34. A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs?

Lighting design systems zip

sketch plugin

lighting design systems unmanaged package

SLDS validator

Q35. A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers

Tabs within the apps’s navigation bar

Relationship between standard objects

Page layouts of the records

Details to be shown in the records highlights panels

Opportunity lead scoring

Q36. Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications.
Which three solutions should CK’s designers use to deliver applications with a consistent Lightning Experience Look and feel?
Choose 3 answers

Local Development Server

iOS Static Library

Lightning Stylesheets for Visualforce

Standard Design Tokens

Heroku

Q37. Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understand their Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users?
Choose 2 answers

Social Desirability Bias

Randimized Bias

Objectivity Bias

Recency Bias

Q38. A UX Designer at Cloud Kicks (CK) is going to conduct discovery phase research to understand more about the customers’ purchasing habits. They are interested in remotely observing customers’ buying patterns over the course of a 2 -month period.
Which research methodology should be used?

Usability Study

Focus Group

Diary Study

Survey

Q39. A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?

Journey Mapping

Wireframes

Personas

Process Flows

Q40. Cloud Kicks has requested feature enhancements as a result of user acceptance testing.
In which three ways could the changes be effectively analyzed and implemented?
Choose 3 answers

Determine the change in scope and impact of each enhancement request.

Develop and deploy all enhancement requests before going live.

Reduce unexpected results by configuring and testing in & sandbox.

Deploy enhancements with the feature and adjust scope accordingly.

Create a prioritization list and perform a feasibility analysis.

Q41. The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.
Which two best practices should be considered?
Choose 2 answers

Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.

Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.

Create HTML markup and link the SLDS stylesheet via static Resource.

Exhaust the list of available base Lightning component in the component Library.

Q42. An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers

Delightful

Robust

Abundant

Operable

Understandable

Q43. A UX Designer is asked to design a new application built on Salesforce.
What should be their first step?

Create branding sets for each audience using Experience Builder.

Find and review relevant AppExchange packages.

Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.

Design a series of custom web component for the app.

Q44. A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle.
Which two elements could be used in the Path’s Guidance for Success sections?

Lightning Component

Images and Links

Progress Indicator

Rich Text

Explanation
The two elements that can be used in the Path’s Guidance for Success section are Images and Links and Rich Text. Images and Links can be used to provide visual elements to the Guidance for Success section, while Rich Text can be used to provide text-based explanations and instructions. In addition, a Progress Indicator can be used to show the user’s progress through the Path.
Images and Links can be used to provide visual elements to the Guidance for Success section. For example, if the user needs to read an article, a link to the article can be included, as well as an image of the article cover.
Similarly, if the user needs to view a video, a link to the video and an image of the video can be included.
Rich Text can be used to provide text-based explanations and instructions. This can include explanations of what the user should be doing at each stage of the Path, as well as any other helpful information.
Finally, a Progress Indicator can be used to show the user’s progress through the Path. This can help the user understand where they are in the Path and how far they have left to go.
References:
[1] https://help.salesforce.com/articleView?id=path_guidance.htm&type=5 [2] https://help.salesforce.com/article

Q45. A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site

Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted

Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users

colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users

colors may have different cultural meanings in different countries, changing the intent of UI elements

Q46. Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered?
Choose 3 answers

Consider platform-based before custom solutions.

Gather insight from end users.

Establish the research plan and timeline.

Understand the problem before moving to solutions.

Determine user acceptance criteria.

Explanation
For Cloud Kicks’ upcoming discovery phase, the three practices that should be considered are:
Option A. Understand the Problem Before Moving to Solutions: Establishing a clear understanding of the problem and what the desired outcomes are before beginning the discovery phase is essential for successful project planning. This can be done by gathering data and insights from end users, conducting research, and understanding how the problem is currently being addressed.
Option B. Gather Insight from End Users: Gathering insights from end users is a crucial step in the discovery phase.
End users provide valuable feedback and insights into the problem and how a potential solution may work.
This feedback can help shape the overall project plan and help identify potential solutions.
Option C. Establish the Research Plan and Timeline: The research plan and timeline should be established before beginning the discovery phase. This should include a list of tasks to be completed, the resources needed, and a timeline for completion. This plan should be communicated to all stakeholders so everyone is aware of the project goals and timeline.

Q47. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

More than one detail item can be open at a time.

Multiple subtabs can be beneath a single parent record.

A split list of records and individual record detail can see on the same screen.

Service representatives with lower resolution monitors will have a better user experience.

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