EXIN VERISME Questions and Answers Guarantee you Oass the Test Easily [Q19-Q42]

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EXIN VERISME Questions and Answers Guarantee you Oass the Test Easily

Share Latest VERISME DUMP with 42 Questions and Answers

Q19. How can Agile be used to support service management?

Agile cannot be used as it is a project management-only practice

For building products and services iteratively

For easy acceptance of all service management practices across the entire organization

To build all service management processes like traditional waterfall projects

Q20. Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.
Which activity is not a feature of Shift Left?

Auto-correction of operational issues after they have occurred

Auto-detection of potential operational issues before they occur

Automatic incident referral to second line support

Self service incident diagnosis

Q21. What differentiates VeriSM from other IT service management approaches?

VeriSM differentiates IT from other service management practices.

VeriSM focuses on the corporate IT aspects in the organization.

VeriSM is a logical evolution to older IT service management practices.

VeriSM takes all organizational capabilities into account.

Q22. What is the key activity of a leader’s role?

Focus on results

Minimize risk

Motivate colleagues

Set up priorities

Q23. VeriSM introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.
In which element should frameworks such as ITIL or methodologies such as COBIT be included?

Emerging technologies

Environment

Management practices

Resources

Q24. Technology is changing fast and this provides significant challenges for service management.
What is a generic challenge identified for service management?

Ensuring cost is matched to budget

Matching expectations to business relationships

More complexity and less visibility

Service management approaches support constraints

Q25. What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

Service advocate

Service installer

Service integrator

Service manager

Q26. What activity is part of the Provide stage?

Build

Design

Improve

Test

Q27. Successful expectation management depends on developing a clear vision of what is expected.
How can this clarity be achieved?

Ensure that detailed SLA documentation is available

Report achievement against agreed targets

Set boundaries and provide a structure for delivery

Under-promise and over-deliver

Q28. In Lean, different types of waste are distinguished.
What type of waste is “producing at levels of quality more than required by the customer”?

Inventory

Overdelivering

Overprocessing

Overproduction

Q29. Which is the objective of service measurement?

To demonstrate compliance with laws, regulations and contractual commitments

To enable service providers to manage the performance capabilities of underpinning service elements

To enable the consumer to understand the costs of providing the service

To quantify and qualify the results or outcomes provided by a service

Q30. Why is testing an important part of the Produce stage?

To define risk criteria and the risk appetite of an organization

To ensure that the product or service meets the requirements set

To ensure that the organization’s requirements are in line with its strategy

To ensure an organization’s architecture is appropriate

Q31. What is the name of the professional that should have both breadth and depth of knowledge?

A-shaped professional

I-shaped professional

Service management expert

T-shaped professional

Q32. What is the last stage of team formation?

Adjourning

Forming

Performing

Setting-up

Q33. What is the advantage of Robotic Process Automation (RPA) in service management processes?

RPA automates tasks and therefore will always reduce headcount.

RPA helps in enabling employees to perform more complex tasks.

RPA increases the quality of the produced products as it automates tasks.

RPA is a manufacturing technique which cannot be used effectively in service management.

Q34. What steps describe the high-level process for adapting the VeriSM model?

Define the stakeholders, select the processes, and implement them in the organization

Establish the principles, select a set of practices, create a responsive operating model

Investigate all practices in use, select the best set, and make these mandatory

Select the best management practice, focus thereon, and implement it step by step

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EXIN VERISME Questions and Answers Guarantee you Oass the Test Easily [Q19-Q42]

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